Amy LeBeau was, in my opinion, unprofessional in handling my business account. She constantly used fast talking, car salesmen tactics to divert conversations and my questions and purposely didn't get back to me when I changed my monthly call plan - so I kept getting billed at 7 times the rate I needed. To date, she continues to ignore my calls and they continue to charge my credit card on file for services I do not want. I have fulfilled any term and termination contracts with this company, so they have no reason, other than greed, to continue to charge me for what I do not want.