Booked a flight online using fnb cell pay point option 26/06/2017 for a 29. I called the mango call centre as flight confirmation wasn't received. Had to send proof of payment I did this same day. Following up 27/06/2017, I was informed that on boarding, payment was expected (Despite the proof of payment) and a refund will be issued as the funds were still not reflecting. Flight was 29 june. 7/07/2017, I followed up on the refund and was asked to send documentation which I sent 10/07/2017. 11/07/02014 chantel responded thanking me for the documentation and advising that she is actioning the refund and I will get it in 7-14 days. 28/07. The flight was 43 days ago. The promise for the 7-14 days refund was 21 working days ago. 28/07 l emailed chantel to check the state of the refund, she responded saying that it was sent on the 16th (To whom, I have no idea) and I should wait 7-14 working days. I attached her confirmation from the 11th which said the same and asked about this discrepancy in the date and she didn't respond. Today is 18 working days after the 16th which she mentioned, and the money is still not in the account.
