We purchased leather sofa from Ashleys on January 2014. It is July 2014 and the leather is peeling. I thought it was a spot, so I gently put a damp clothe to clean it and it got BIGGER -- more peeling! We do not have a 5 year warranty, but this was a expensive "leather" sofa that should not peel. We have had other leather sofas that lasted years with no peeling. Going to call Ashley customer service on Monday!
My husband and I have been Starwood vacation owners since 2005. I still don't understand the system. The language is confusing - star options, star points, banking, conversion, blah blah blah. CONFUSING. And I still go to the "owner updates" where they say they won't try to sell you something but its a Q&A. I always have more questions than answers, so we go. We get points for going so that's good. But the pressure to upgrade from a 3 star to 4 star owner (I really don't understand the benefit) is so strong. If the sales person can't convince you to drop $20, 000 to upgrade your membership, the sales manager comes in and puts the nails under your fingernails. Two hours of this---and I still don't understand this program. Its the most confusing maze I've ever encountered!
