On Friday the 13th i was meant to fly first flight out to JHB. That morning i was involved in a car accident. Arriving 10min late for boarding I was forced to go onto to standby. Going to the ticket sales, and explaining the situation to the consultant, she could not be bothered that i was involved in a car accident and was forced to buy a stand by ticket at R1700.00. By my state of mind and injuries they could tell I was not lying. Being a single mom, been put out of pocket of R1700.00 was a huge blow. I am very disappointed in there attitude towards me, and was made to feel bad for going on stand by.
Mango could have shown some sort of sympathy and put me on the next flight at half the cost. Will not fly Mango again...
