I am restoring a 2000 ford ranger after a pot smoker/junkie used it as his crack den, and I ordered a "custom carpet" which was described as an "Exact Fit" for the truck. Surprise, surprise it doesn't fit and I called Monday and got the return started. I was promised that I wasn't going to be charged a restocking fee and they would also send me a shipping label. As of this morning it still hadn't come in so I am calling them back. After I was unable to communicate to the call center in the Philippines I asked for customer service representatives in the United States and they don't have one! I am on the phone with them right now and they have me waiting for 15 minutes to speak with another manager that I probably won't be able to communicate with. I am calling to get the shipping labels emailed to me and when they sent the return confirmation they showed me as having a restocking fee!.. I don't mind jumping through their hoops of putting the part in another box, but I am not paying $30+ dollars in shipping and another $35 in restocking fee. I am only purchasing parts from the other company I have used 1aauto.com!
