I am going threw the same thing I have documented everything, they lie on tracking saying it is some where but still dhows in manila, then they call and have a excuse, like where is the package suppose to go, idiots, they tried even to charge me storage, even though I have emailed them everyday finding out when will I receive., I don't know if you are Philippine, but I know if you have a foriener name they will try to screw you, thinking you won't be in country to long, government dose not care, why people visit here is unclear but most never return, to bad prety country managed by misfits