Max, you're a ### sir. There's so many other things that can make a water Softner skip cycles INCLUDING an index lever which they do not make anymore bc those systems are so out-dated. And yes, I used to work for RS. No, I'm
not affiliated with them anymore but it drives me nuts to see you sitting there filling someone's head with absolute horse [censored]. Atleast have an idea of what you're talking about before you open your mouth. And to the OP: why in the name of God would you expect RS to warranty someone else's system for YOUR lifetime? You didn't buy it...and you expect them to warranty it for YOUR lifetime? Did you also call and complain that the original purchasers warranty isn't valid on your stove when it broke? What about your refrigerator? You people drive me crazy sometimes. If you would have read your paperwork on the warranty sheet it clearly states warranties are issued to ORIGINAL PURCHASERS ONLY. Instead you just assume you're handed someone else's lifetime warranty? Let's get real here. Grow up and admit you made a mistake.
