They are a group of scammers. I bough my Tiffany and Co. eyeglasses from LensCrafters and the left temple broke. I don't care if it is covered by warrenty or not, I am willing to pay for the damaged part - but they have been giving me such a run around. I could not get hold of anyone at Luxottica to get a quote for the part for the last 3 days! I am not comfortable sending my $400 frame to those unreliable, unprofessional scammers. I am beyond frustrated.
