I created a Yelp account just so I would be able to share the absolutely horrible experience I've just had. I had a deal at a different Toyota location where I was going to buy my car at tonight, I called Hooman Toyota of Long Beach and talked to Mike just to get information on the older model of the Prius 2 and told them I already had a sealed deal at an other location (which is my local dealership and which I would of course have preferred to deal with). He asked me the price I had which I told him what it was, and he said he would call me back after he talked to his manager to make sure he could beat that offer. He called me back and said that he could do the deal, I explained to him I already had a firm deal with the other dealership and my car was ready to be picked up and paid for and that I was not going to drive 30 min at night after work for a deal that was not going to happen. He PROMISED me that we would get that price and the car I wanted.
So I drove down 30 minute to Long Beach, got there and he showed me the car, had to drive it around, inspect it and the we went it to sign paperwork. He had me fill out a credit application and then questioned me on every single aspect of the application, going into personal details, doubting every single statement, it made me feel horrible and not liking the guy (Mike) obviously but I went on with it since we were getting the deal.
After waiting for 30 minute the Finance manager comes back and tells me there is no way he can match that price! He then offered to sell it for an OTD price of a $2000 over what was agreed before ! What happened ?!? I told him I was buying a car for X amount of money, cancelled the deal and broke the relationship with my local dealer to find out the best he can do is $2000 over!?! The salesman Mike did not even come to apologize after, only the finance manager apologized and did not even try to make it up to me in anyway. I am appalled by this, not only did I break the previous amazing deal I had but I don't have a car to go to work tomorrow. I am extremely disappointed and shocked that people can sleep at night after doing that. I would hope that no one ever gets a car from this dealership as they are liars and not to be trusted.
