The complaint has been investigated and
resolved to the customer's satisfactionResolved Hooman Toyota Of Long Beach — Service Department Rip Off
resolved to the customer's satisfaction
First took my 2004 Solara in for repair of the sun roof in August 2008 while still under warranty. It would not close back up all the way, would partially close then reopen all the way. Was told it just needed lubrication and worked fine. One week later, I had the same problem. After 4 trips to get it fixed, I finally said "Don't get it back to me until you fix it." THEN they said it had twisted cables, a bad track, and the motor was overheating - "we will call you back with an estimate." I said, no the price is zero as it was under warranty when I first brought it in and you haven't fixed it yet. The service man suggested I call Toyota Corporate and open a case. I did so and received a call from Natalie at Hooman saying the General Manager wanted me to bring the car back in to have it repaired and they would try to get it complimentary. After I took it in was told the Corporate offices would not let them fix it for "free" but they were going to offer me a special discount for the parts.
I said "I am picking my car up NOW. Do not touch it." Now, I'm writing everyone I can find to say Do Not give these fraudsters your business. Next stops: Better Business Bureau, California Attorney General, Toyota Corporate Offices, my attorney.