Hooman Toyota of Long Beach
reviews and complaints

lbcia,

I'm sorry to hear such horrible things about your car buying experience.

This is very hard for me to believe Hooman Automotive stole money from a customer. Please excuse me, but I just cannot comprehend your complaint. Hooman Auto is 200+ employees company, take money from a customer for no reason does not make any sense.

I am a happy customer of Hooman. Please give them a try again to make things right. Here is the Customer Resolutions Manager contact.

Laura Gonzalez
Customer Resolution Manager, Hooman Toyota

4401 East Pacific Coast Hwy
Long Beach, CA 90804
[protected]

Hooman Nissani should not be allowed to sell cars in the US until he agrees in writing to honor the service package of free oil changes and tires to the customers who purchased or leased a car from Hooman Toyota. Especially since he received a tax incentive worth four million dollars from the city of Long Beach to move his operation to West Coast Toyota, also in Long Beach. In other words the city paid him to rip off his customers. He gets to continue operating while his former loyal customers got screwed. Furthermore if Toyota Motor Corp will allow one of their dealers to operate un-ethically this way I will never purchase a Toyota again nor recommend them to anyone. Shame on Hooman Nissani, the city of Long Beach, and Toyota Motor Corp. for allowing customers to be treated this way.

Hooman Toyota big scam/ripoff. Their unlimited free oil changes is a hidden pack. Basically, its a hidden cost. Don't buy cars from them. Do business elsewhere!

Andrew Harris is not legal to work in the US, But HoomanNissani Hired him.

I created a Yelp account just so I would be able to share the absolutely horrible experience I've just had. I had a deal at a different Toyota location where I was going to buy my car at tonight, I called Hooman Toyota of Long Beach and talked to Mike just to get information on the older model of the Prius 2 and told them I already had a sealed deal at an other location (which is my local dealership and which I would of course have preferred to deal with). He asked me the price I had which I told him what it was, and he said he would call me back after he talked to his manager to make sure he could beat that offer. He called me back and said that he could do the deal, I explained to him I already had a firm deal with the other dealership and my car was ready to be picked up and paid for and that I was not going to drive 30 min at night after work for a deal that was not going to happen. He PROMISED me that we would get that price and the car I wanted.

So I drove down 30 minute to Long Beach, got there and he showed me the car, had to drive it around, inspect it and the we went it to sign paperwork. He had me fill out a credit application and then questioned me on every single aspect of the application, going into personal details, doubting every single statement, it made me feel horrible and not liking the guy (Mike) obviously but I went on with it since we were getting the deal.

After waiting for 30 minute the Finance manager comes back and tells me there is no way he can match that price! He then offered to sell it for an OTD price of a $2000 over what was agreed before ! What happened ?!? I told him I was buying a car for X amount of money, cancelled the deal and broke the relationship with my local dealer to find out the best he can do is $2000 over!?! The salesman Mike did not even come to apologize after, only the finance manager apologized and did not even try to make it up to me in anyway. I am appalled by this, not only did I break the previous amazing deal I had but I don't have a car to go to work tomorrow. I am extremely disappointed and shocked that people can sleep at night after doing that. I would hope that no one ever gets a car from this dealership as they are liars and not to be trusted.

I have recently had a misunderstanding with the Hooman Service Department. I would like to have the matter resolved so I have no need to take the issue any further. I have emailed, sent letters and called and have only received one unacceptable response. Mr. Miguel offered me $100 in store credit?
On 04/05/13, motivated by a coupon for free engine light diagnoses, I brought my T-100 Truck for repair. I told Maguel that all I had was $300 to fix the problem. He called me at home three hours later and said it was going to take $299 more to complete the diagnoses. I asked if that would repair the problem. He said that amount would be used to cover what repairs were needed. I said ok if that be the case. The coupon was valued at about $120 and the $299 cash I hoped would cover what ever needed to be done.
The next call I received from him explained to me that the computer in my truck was faulty and needed to be replaced at a cost of $1399. He said that he knew I didn't have the money then and I could bring it back at a later date. He couldn't get the part for a month anyway. After checking with the parts department and auto warehouse I decided that the cost of the computer was way out of line, finding I could get for half the cost.
I later discovered that there was nothing wrong with the computer. The engine light was on because the speedometer needed repair. Knowing that, I wasn't about to take my vehical back to Hooman thinking they were lying to me and trying to rip me off. Both for the faulty diagnoses and trying to sell me a major part I did not need. So I would like to get my $299 back because nothing was repaired. The $100 offered to me is not a fair or enough of an offer because number one, I don't plan on going back there.

I took my car in to get a new clutch on my scion tc and they for got to put bolts in! My car completely stopped as i was about to get on the freeway with my newborn baby! Eddie whom was very helpful had my car towed. So they fixed it that day. 2 days later i was leaking oil and was so upset because it started leaking after i took it back to them. So, i took it back and they said there was welding and they couldnt have done that! I never had welding done on my new car, didnt have the problem, and the gm had the nerve to say their mechanics dont weld! Yea right! So they did work on my car without informing me of it, and on top of that blammed me and was trying to make me pay for it! Plus the gave me a dirty loner car that had cheese in the back seat, gatorade bottle under the driver seat and grease all over the passanger seat! They told me thats all they could give me and if i wanted it clean i needed to come back in two hours! They are very rude, sleezy, unporfessional, and not trust worthy! They will not fix your car, except cause you more problems!

Hooman Hires illegal aliens to work for him. Andrew Harris is not authorized to work in the US.

I just bought a 2010 Camry there in August, went through Wendall from their online dept, and I agree 100% with everything that was stated above! Great service, and they went out and got my car from different dealership who never even responded my online inquiry. Car was ready, and I was in and out in less than 90 min. Going this week to get my first oil changed and car wash from them.

Hooman Toyota of Long Beach has a horribly rude staff.I was in the process of buying a vehicle and when i decided i didnt want to purchase the vehicle they wanted to keep my deposit . They kept giving me the run around until I had enough and had to call the better buisness bureau for help just to get my deposit back . If you are going to purchase a vehicle DO NOT go Hooman Toyota ! They will seriously try to rob you blind .

i just serviced my car atHooman Toyota and i was very happy with them, they washed my car and the cost was great!

i love this place!

i went got my car from them and hads a great time and a great deal, they have this thing called VIP where you get a lot of free things after your purchase, it was amazing deal!