I have been a Commercial - Star Tex customer, at both of my locations, for 41 months, going on my second contract . Star Tex Power has absolutely the worst customer service division I have ever dealt with, from the low end of the pole all the way up to the top person that will take your call . I have been a business owner for 24 years now and I am constantly on the phone with multiple companies and never have I experienced such incompetent people . They start off by putting you on what they call a brief hold which is an average of 5-10 minutes, then if you ask a question, they do it again & again, until you ask for a supervisor . They will put you on hold, while they " go look for a supervisor " . Of course the supervisor is unavailable, but after several calls & days later, if you do get a supervisor on the phone, they will be of little use as well . The supervisors will tell you that they are going to look into the problem and call you back within 7-10 days, never did I get a call back . I tried 15 calls in 6 and half weeks to get answers about why I was being charged twice as much delivery charges as my actual usage on one of my locations . At that one location my bill is now three times as much as it was when I signed up with Star Tex . I also wanted to know why my bill was 152.44 more than the figures added up to . In the end, I got no real answer about why my delivery charges were so high . I was told that they had charge me wrong for several months and that the 152.44 was months of back charges that I had to pay or they would shut off my service . You better not go with Star Tex, if you are looking for a electric provider . Looks like if they are not making enough money honestly, they will probably make up charges and add them to the total of your bill .
I have been a Commercial - Star Tex customer, at both of my locations, for 41 months, going on my second contract . Star Tex Power has absolutely the worst customer service division I have ever dealt with, from the low end of the pole all the way up to the top person that will take your call . I have been a business owner for 24 years now and I am constantly on the phone with multiple companies and never have I experienced such incompetent people . They start off by putting you on what they call a brief hold which is an average of 5-10 minutes, then if you ask a question, they put you on hold again & and again, until you ask for a supervisor . They will put you on hold, while they " go look for a supervisor " . Of course the supervisor is unavailable, but after several calls & and days later, if you do get a supervisor on the phone, they will be of little use as well . The supervisors will tell you that they are going to look into the problem and call you back within 7-10 days, never did I get a call back . I tried 15 calls in 6 and half weeks to get answers about why I was being charged twice as much delivery charges as my actual usage on one of my locations . At that one location my bill is now three times as much as it was when I signed up with Star Tex . I also wanted to know why my bill was 152.44 more than the figures added up to . In the end, I got no real answer about why my delivery charges were so high . I was told that they had charge me wrong for several months and that the 152.44 was months of back charges, that I had to pay or they would shut off my service . You better not go with Star Tex, if you are looking for a electric provider . Looks like if they are not making enough money honestly, they will probably make up charges and add them to the total of your bill .
