Hi tinkodaat349, please accept our apologies for any delay this has caused. Please send us your Order ID through social@balsamhill.com so we can review your account details and follow up on your refund. Thank you.
Hi Tim, our sincere apologies for the product issues that you had and the customer service you received thus far. We have found your order, looked into your reported product issues and reviewed your conversation with our customer service team. Based on your records, the replacement part of your product will no longer be sent out since you opted for a charge back. The purchase amount less any applicable return fees is credited to your account as of June 30, 2014. For items returned and exchanged, our full exchange policy found here will apply: http://www.balsamhill.com/returns.asp. This is to cover the cost of receiving and inspecting items and completing the paperwork required for the refund to be processed. If you need further details regarding the amount of your credit, please feel free to email us at social@balsamhill.com. Thank you.
We’re sorry for the experience you’ve gone through thus far, bfarm. Thank you very much for taking the time to reach out to us. Please let us know how we can help by sending in your Order ID to social@balsamhill.com. We would also like to review the specifics of your order and hopefully provide you with possible options. Thank you.
Hi S Welch, thank you for taking the time to bring this to our attention. We are very sorry to hear that you were not happy with the service you received from us. Currently, our BBB rating is at an A+ as we have made every effort to resolve any consumer complaints. We have forwarded your feedback to the appropriate department for further development of the customer experience. Please let us know if you have further concerns so we can have them immediately addressed by sending an email to social@balsamhill.com.
Thank you for bringing this to our attention, Coastie65. At Balsam Hill, we strive to provide our customers the very best products and customer service experience and we apologize if you experienced anything less. Please let us know how we can further assist you by sending us an email to social@balsamhill.com. We would very much like to help resolve your concerns.
Hi S Welch, we apologize for any unsatisfactory customer service you may have received. Your feedback is valuable to us as we improve our products and services. Please let us know how we can further assist you by sending us an email to social@balsamhill.com.
Hi imratz, we apologize for the inconvenience you have had to go through with your lights and replacement part. Since we strive to provide better products, our items are handmade and the time needed to manufacture replacement parts may vary during the year. Kindly send us an email to social@balsamhill.com so we can bring this up to our Warranty team on your behalf and look into further possible options for your tree.
Thank you for letting us know about the issue, Janet J. We are very sorry to hear that your tree did not meet your expectations. Please confirm your Order ID by sending us an email to social@balsamhill.com so we can review your order and look into possible solutions for your tree.
