This people love complain for no reason. The flat iron initially was 130.00 dollars at the mall but the girl gave me on sale $89.00 no taxes. Kör flat iron, well I don't know is this one is better or worst quality than GHD flat iron brand that actually is better than Chi brand . Ok The sales person from the kiosk she told me they is no refund only exchange, knowing this I bought it and I'm keeping my receipt. In the receipt with big letters say No refund, exchange only in 7 days with receipt. If you lost your receipt is your problem, don't blame the company or the sales person or saying that is a rip off. If you bought for 130.00 or more don't get upset, you know you might get the same product online probably less expensive, so it was your decision . I love this iron, I can travel everywhere 220v to 110v converter curl and straight your hair. Try to use a hair serum before you use it like Loreal liss ultime ( expert série) purple bottle smell amazing to protect your hair or Biosilk therapy serum for hair ( amazing smell) white transparent bottle.