After reading all of these posts it appears as though most of the boaters are new to the industry. When people get into boating they should desire to learn enough about their boat and motor so they can talk the talk. It is the Marine Dealerships responsibility to act somewhat as a fiduciary. This is critical because if the dealership isnt willing to place the needs of the inexperienced boater ahead of is immediate financial gain then why on earth would anyone stay in boating as a fun thing when they are being preyed upon. I have worked very closely with various traditional Marine mom and pop dealerships over the years. I learned many years ago that the only way for the boating public to be properly taken care of is to find legitimate dealerships with factory support and a long standing reputation. The rescent economic downturn combined with manufacturers desire to build sales has led to an explosion of independent
repair options. Many times these boaters try someone new for convenience sake only to end writing another of many bad reviews. The industry also has a responsibility to see that reputable dealerships are the prime source of information as well as parts. Tradionally parts were sold by a local dealer who everyone new well as they frequented the local diners or stores etc. All of this worked very well to maintain and foster a rewarding boating experience. The internet along with ultimate quest for the almighty dollar has created a wild west ghetto mentality of doing business that leaves the boating public bewildered and distrustfull. I have seen In my life the actual backsliding of an industry that was once a private club that one would rely on the relationship to avoid the pitfalls many on this page now experience.
