The complaint has been investigated and
resolved to the customer's satisfactionResolved Boat Tune - Orlando, FL — Don't buy anything from Boat Tunes!
resolved to the customer's satisfaction
On July 28, 2007 we went to Boat Tunes located at 307 N Goldenrod Road, Orlando, FL. We were looking for a used lower unit for a Mercury 115 hp. The sales person, Dave, had us look at several diagrams to try and figure out what type of motor we had. We were unsure, so we offered to go and get the serial numbers to verify. He told us not to worry and to come and look at a used one he had in stock. We did, and it looked good and the price seemed reasonable.
We attempted to call our repair man at that point to verify it would work with our motor and could not contact him. We again were leaving to get the serial numbers and Dave said not to worry about it that if it wasn't the right one to come and see him and he would take care of us.
We proceeded to pay for the transaction and Dave handed us an itemized receipt. Next to the sale of the used part was used part, no warranty, sold as is, No returns on used parts. We were concerned about this and asked Dave. His reply was basically for us not to worry that if it was the wrong one to come see him and he would take care of it.
A few days later our repairman went to install the part and it was not the correct part for our motor. He took it himself up to Boat Tunes to get a refund back to our credit card. He was told by Dave that there was NO WAY they could return it and it was non-refundable. We went back on August 11, 2007 and Dave was not there. We were again told we could not get a refund and must call the manager. We tried several times over the next few weeks to contact Richard and finally contacted him on 8/31. He told us he would check into it and get back with us. On Tuesday the 4th of September he did call back and told us they would refund it but we would have to pay a restock fee. I was in the middle of a meeting when I took Richard's call and did not want to argue the point at this time.
My wife went to return the part the same day and tried to explain that it was unfair to pay a restock fee since it was the sales person who not only sold us the wrong part but lied to the manager saying we had left and got our serial number. ( If we had, we would not have the wrong part) He then admitted to another manager that he did say he would take care of it but meant that we had to buy another part from him , and guess what... he had one for twice the money. If we bought this part we could get a full refund with no restock fee.
After being without a boat for over a month (and we are on the lake just about everyday), having to make phone call after phone call, making several trips to the store why would we or anybody else ever want to purchase anything from Boat Tunes!
We believe the sales person was just out to make a quick buck and told us whatever he had to to make the sale. As far as the unknown named manager my wife spoke with today, he took the side of his lying sales person.