I ordered the workout set a week ago in "3 easy payments of $29.95." I just discovered they have billed $136 in 3 separate charges to my checking account. I don't know what they are doing because the office is closed both times I've tried to call. I googled for complaints and of course found them. Wow. I wouldn't have ordered anything had I known they would go berserk as soon as they had my charge #. All I wanted was the original video set I've ordered. I don't want or need online service and don't want any free trials. On a separate note, their ordering line was the most ridiculous I've encountered. As soon as the order is placed they go into offer after offer after offer without ever telling you your order is completed. For every refused offer they make you say no twice after listening through a lengthy explanation. I finally just had to hang up the phone when they congratulated me on winning a cruise and saying please wait while they connect me with the cruise operator. Sheesh! Was the biggest bunch of b.s. I've ever encountered. Never spoke to a human on the ordering line.
I switched from Time Warner to Cincinnati Bell this month. The internet was too slow, so I called back as the technician advised to repartition to 20 mb internet and 30 mb t.v. The technician told me this could be done from the central office and there was no need for anyone to come out. However, even after speaking with a supervisor, they told me someone would have to come out and check my wiring. I scheduled an appt for 8-12 today. They never showed. So after wasting one of my two weekend days, I called them to find out why they never showed, and they said they took care of it from the central office at 10:30 am today. No need for someone to come out. Exactly opposite what the supervisor on the phone told me this week. They wasted my time for nothing. No apologies. Just a bunch of excuses. Wow, the lady just told me they would credit $22 a month of internet service to my account. Thanks. T.V. in my room isn't working, says to contact service provider. I'm overwhelmed at this point by the good service from Cincinnati Bell. Almost as bad as Time Warner charging me for a wireless router I never had.
Well, I'm browsing to see if others are having issues with gaming over Cinci Bell fioptics. Wow, some of you make us appear lucky. We switched from Time Warner in late April this year. The internet performance was never as promised. The prices are higher than quoted and not any different from Time Warner. We also repartitioned drive which they said could be done from central then said someone had to come out so we waited and they didn't show then called and were told they did it from Central. T.V.'s work most of the time. Just got off phone with their tech support in the Philippines. To sum it up, they promise 20mb speed, however xfer speed is totally different and they make no promises there. Son downloaded a game yesterday that took 14 hrs at a grand rate of 0.79mb/sec. Can't play xbox with friend who has Verizon because our internet is too slow. They say fioptics, but really fioptics was not run to the house and in asking they can't give any estimated time for when they will put a box on the house and run it from street to house. After reading comments here, I'm not sure it is at the street either. Could be a quarter mile away for all I know:) I feel I was sold a bill of goods and that they advertised falsely. In hearing their support folks talk though, they deliver 20mb and do the speed test to prove it. What is needed I'm learning is xfer speed for which they make no promises and with good reason since it can be really really low. They have misleading advertising at the very least. We are on the hunt for another provider that actually does provide the speed needed to not freeze or lag during games.
