Jillian Michaels Online Program review: takes money without authorization 23

I called the customer service line @ [protected] and was helped promptly. I was very frustrated with the website and found the customer service number through a google search, not on the website. May be a matter of the website not being well maintained.

I liked the site for the first couple months. I've read all Jillian's books, own most of her workout dvds and have purchased some of her favorite products. I've been an avid fan for years, but not anymore. Over time, I've noticed the $49 per month website recycles the same old menus. They have about 6 weeks worth (for the 'balanced oxidizer') and get the majority of their recipes from eatingwell.com (a site free to all of us). The information they send to your mailbox has all been extracted from her books. In any event, I, too, have tried everything to cancel my membership online. You would think a reputable site would also have an opt-out link for members. They make it super easy to sign up, but after that - it's all about the money! In an effort to keep your money, they have removed all links to online customer service. (The company intentionally keeps links visible on the JM website, (likely to help 'members' feel at ease about their purchase) but if you click on 'contact customer service' an "error" page pops up. (Unbelievable!) I've even tried to "edit" my account information by removing my personal info, credit card number, expiration date, etc. and pressed "save" under managing my account. I thought doing so would permanently delete my credit card info and the subscription would cancel at the next payment date (scheduled for Feb. 6, 2016). Fortunately, for me, I logged back in to my JM account and could see all the information I personally deleted was, in fact, still saved (credit card and all). It is wrong for companies to do this, but apparently it is not illegal. So, to cancel the subscription, locate the number next to the JM membership fee on your credit card and call that number to cancel.

Luckily I did not sign up but I am struggling to get removed from the mailing list despite contacting them directly and unsubscribing on more than 10 occasions. I have now reported the emails as SPAM. If it is this hard to get off the mailing list it must be impossible to get off the program.

Pls help..can anyone pls tell me which no.to call to cancel my subscription to Jillian michaels program as they have been deducting 86$ per 6weeks from my bank.thank heaps..

I signed up for 3 months at $65. I was very excited to be part of the program. However, the site was clunky and finding the right recipes were very difficult. It was not a good fit for me. In addition, right after I signed up for 3 mos for $65 the price went up to a billing $49 EACH month. There is no way to cancel your subscription from your own account. I just tried to call, on a workday, and the office is "temporarily closed" so the employees can attend and office function for 90 minutes. Really? I tried to go back and click on the number again to write it down so I can call again but each time I tried to click on contact the website froze. If I clicked on any other page it worked. I sent an e-mail as back up and hope it suffices as back up. The next billing will be March 4th and from what I've read above it may take 3 weeks to actually get them to respond. Does Ms. Michaels know that her website subscription feels like such a complete scam? Also, if Fit Day and My fitness pal. com can run free websites that are not clunky and difficult to sue, why can't her site run better and lose the clunky feel? If it actually worked, it might be worth the $49 a month to some people. Very disappointed with so many aspects of this "service".

I Signed up yesterday only to find my account has been charged 3 times! a total of nearly AUD$200! I have had to dispute the charges with my bank as I am 13.5 hours ahead of the US (I am in Australia) Still have not received a confirmation email and cannot log in to the website using the information I gave in my initial registration. I have sent emails however have not had any reply. I am now down $200 and can't access the program nor my funds. I would need to get up in the middle of the night here and call from my cell phone to try and speak to someone however after reading all of these posts, that seems as though it would be in vein.
Has anyone had ANY luck in getting THEIR money back or know of any other way to contact them? I have Tweeted, send emails to support and questions@jillianmichaels but no luck whatsoever. $200 is not an amount of money I care to lose.

I signed up with the sight recently and during the registering process I ended up making two accounts instead of one. This however is not done purposely. When registering the sight said to enter another email address then the one I'd originally put in. So I did and then I filled out all the needed information including my credit card info. I go to log in and it tells me my password is wrong. So I send it to my email. Since I'm already checking one email I go ahead and check my 2nd email address only to find out I have an account with both emails. I look for how to cancel the account so I won't be charged twice only to read I have to email them or call. I emailed them about the situation and never got a reply. It is now the weekend so I can't call them and they have already charged my card $104 for both accounts. I hope when I call them on Monday they will give me at least half my money back for the unwanted account if not all of it. I do plan to cancel both accounts with Jillian's site. And if they refuse to give my money back I will take it up with my bank.

I wanted to see what kind of info would be provided so I signed up for the free 7 days. What a bummer. Nothing but daily spam mail. Diet meal plan with a bunch of stuff I don't eat and no way to adjust it to your preferences of not eating mushrooms and hummus? My email is full of junk mail from the site. When I signed up it did say I would be billed quarterly at $4 a week it just didn't mention it would be proactive. On day 6 I tried to cancel the program but can't find any way to do it online? Even searched the site for the word 'cancel;' and got nothing. Called #800 and was placed on hold for so long I had to drop off. 22 minutes was just too long to wait. I finally found a support@jillianmichaels.com email address that I sent I cancellation request to. If they don't refund my money, I'm disputing the charges with my bank

I ordered the workout set a week ago in "3 easy payments of $29.95." I just discovered they have billed $136 in 3 separate charges to my checking account. I don't know what they are doing because the office is closed both times I've tried to call. I googled for complaints and of course found them. Wow. I wouldn't have ordered anything had I known they would go berserk as soon as they had my charge #. All I wanted was the original video set I've ordered. I don't want or need online service and don't want any free trials. On a separate note, their ordering line was the most ridiculous I've encountered. As soon as the order is placed they go into offer after offer after offer without ever telling you your order is completed. For every refused offer they make you say no twice after listening through a lengthy explanation. I finally just had to hang up the phone when they congratulated me on winning a cruise and saying please wait while they connect me with the cruise operator. Sheesh! Was the biggest bunch of b.s. I've ever encountered. Never spoke to a human on the ordering line.

Totally agree with everyone else. But you try getting customer service from Australia... Where I am, I'm 13 1/2 hours ahead of them. I just signed up for membership, but the day after I do, I can't login to my account. Email and password are right, all my browser settings are right, but I can't login. Email customer support has been useless and appears to be sending me automatically generated responses, several days after I send an email. So if I wish to call their US toll-free number (which isn't toll free for a mobile phone in the middle of the night in Australia!) to actually try (and here's the operative word here, try) to talk to a person, I'll end up paying a huge amount on my phone. So not happy. Do not join up to this site! Their technical assistance and customer service departments leave a lot to be desired...

I'm so maaaaaad. WHAT A SCAM... Just doesnt work. All they want is ur money. $52? While Atkins is free and South beach abt a $. Smh.

Jillian Michaels has a very sneaky way to get people to join her online program. Her add says in big and bold letters that it is only $4 a week and you have one week free trial. What is not written in big bold letters is that she charges your credit card for $52 and there is no way to get out of it if you want to. "You have a non refundable agreement" . Customer service representatives are happy to inform you when you call to cancel that it is $4 a week billed quarterly. Jillian Michaels portrays herself as caring person who wants to help people live a better life by being fit and healthy. The way her website lures people is inconsistent with her image. She should really be more explicit and display all the charges clearly and in the same bold letters as the "Only $4 a week" add. I am so disappointed on her, she use to be my heros now she's just one more of those greedy entrepreneurs that are so abundant nowadays.

I signed up through my iPhone and Jillian's online site. I knew I would be charged $4 a week, but it said I could cancel anytime. I figured I would try it for a month, then cancel. Once I decided I wanted to cancel, I discovered you can't. Just like the above complaints, there is no place on the site to cancel, I found their 1-800 number and after 30 minutes got through only to be told that I have to cancel through my Apple account. I have yet to figure out how to do that! Meanwhile they keep taking $4 a week from my account for 4 months now. It is a scam and poor business practice.

When I signed up, I, too, was given the option to cancel and have the unused portion of the billing for future weeks refunded. When I saw that they had auto-renewed without permission (no opportunity to opt out of auto renewal that I could find out), they told me I could still use the service until the end of the second quarter and that my auto renewal has now been turned off. I see that they have now changed the Terms of Service agreement to reflect their newly stated policy, which was not in effect when I originally signed up. Somehow changing the terms without notification in the midst of an auto-renewal should be illegal if it isn't already.

I am in a similar situation, I signed up from an offer in shape for two free DVDs if I paid shipping. I also got a free 7 day trial membership to the site. The site does not match my lifestyle as I do not eat meat and almost every meal, in each meal plan contains some kind of meat, with no option to remove meat. This is kind of ironic since Jillian Michaels does not eat meat, she only eats fish. Well I had was expecting them to email me and tell me I was about to be billed, I never did, and then on Friday I was looking at my checking account and noticed a weird charge, it was after hours so I could not call and complain. I emailed today and wanted a refund and to cancel the plan as it is of no use to me, they refused saying that the terms do not allow the plan to be cancelled. WTF, I have no need for 4 months of a plan that does not even fit my lifestyle, the rep actually said to me you can use recipes, if I wanted to do that I would make my own plan, what am I paying your company for then?

I sent them another email saying I will be submitting a chargeback to my bank, and filing a complaint with the BBB and the attorney generals office, you should all do the same, especially the attorney general's office, if they get enough complaints, they have to change their business practices or get shut down. I am tired of these diet companies offering great deals then not giving you a refund if you do not like their product.

I decide to try the program and I know that it said $4 a month after, billed after 90 days. I should have made a screen capture. I decided to keep it thinking it was a good deal for the price $12 not $52. In fact I asked my husband if it was OK first, and he asserted me that I was right about the amount. Well behold yesterday they took $52 out... but guess what I used my PayPal account and disputed the transaction. Today I got an email that that had concluded that I was right and the full amount would be refunded in 1-2 days. Tomorrow I will call them to make sure the recurrent amount does not happen. By the way the email stated that they would charge the $52 again in August this is just a ridiculous offer and such a scam!The best advice I can give it use pay-pal and do your research first. Great program, awful 30 day trial. I am going strait to her face book page to complain!

I had admired her for a long time and decided to use the one week free trial and hated it. I am a day late in cancelling before my week long trial ended but I've been trying to do it online but no where on the website can you find a cancel membership buttons. Way to take advantage of women like me who aren't always expect everyone in the world to turn out to be such a big scam. Thanks for nothing you greedy woman and your company.

I have to say that JillianMichaels.com has the worst customer service ever. I emailed them about a refund over a week ago and have yet to receive any sort of response. I've emailed them several times since. Both emails provided on the website. I could care less about getting a full refund, but I believe a partial refund is warranted for not wanting to use their service. I have never experienced ANY costumer service completely ignoring my requests. I guess it's time to call. I'm just befuddled with the experience. So people here saying, DUH use the contact info. There's an email. Of course they will email you back! Yeah, right. Not so much. Incredible.

To whom this may concern (hopefully Jillian Michaels),

I am a big fan of Jillian's and I am very motivated by her weight loss methods. I purchased two of her work out videos, "30-day Shred" and "No More Trouble Zones" about a month ago and was very excited about the offer of a 30 day free trial. I joined the website, and on day 29 I contacted the questions@jillianmichaels.com about how to cancel my membership, because although I planned on staying with the online program, I wanted to know how to cancel if need be. They sent me an email back saying that if I wanted to cancel, I could at the end of November, because it was day 29, and my free trial had ended. So I called the customer service representative and asked him why I had already been billed, when in all actuality, I still had one more free day. He said that it was a 4-week trial, not a 30-day trial. But on the www.jillianmichaels.com/shred website, it says in big red letters, 30-day trial, and in the terms of agreement, the terms that I agreed to, it says I agree to a FREE 30-day trial, not a 28 day trial. After he continued to argue with me saying that he could only refund me $32 of the $52, I asked to speak with a supervisor. The representative got back on the phone and said, "even though you did not cancel within the trial period, my supervisor said to refund the full amount." So unfortunately, even though I was going to stick with the online program and pay for it, the fact that I, and probably many other consumers are being ripped off, left me with no choice but to cancel. 30 days is completely different from 4 weeks (28 days). And it's not like they had to try and rip me off, I was already a customer, and now I am not. So hopefully this gets to someone who knows what they are doing and this problem will get fixed, because I will do my best to let other consumers know about this.

Thank you,

I just signed up for a 7 day free trail. Some how they charged my paypal account $1.00 then $52.00 not sure how they are able to use my pay pal account without me authorizing it. just the fact that they charged it a $1.00 first means they are trying to pull something.

I also signed up for the online program and was 'autorenewed' for $52 on my credit card! I called to cancel and like the person above, they told me that I would have 'full access' for another 3 months, but they are cancelling the 'autorenewal'. I asked to spead to a supervisor, so after a pause, the customer service person came back and said the "supervisor authorized her to offer a prorated refund of $32" which I accepted. That is the end of Jillian Michaels as far as I'm concerned. What a scam!

I signed up for a week of the online program, I read the info on the website that it was billed for 13 weeks but you could cancel at anytime and be prorated. I found the website to be not user friendly at all, so I tried to cancel. Of course you can't navigate the website at all to find out where to cancel, so emailed to cancel. At that point I had already been billed the $52 out of my bank account, plus $36 insufficient funds fee because I wasn't expecting the charge to go through. When they finally answered me, I was told that the $52 was non-refundable but that I would have "full access" to the benefits of the website for 2 more months. I am NOT happy...

I noticed a $52.00 charge from Julian Michaels' Program to my bank account this month that I haven't been able to figure out. I have called the 800 number twice, and have been place on "terminal" hold both times--have never actually spoken to anyone. The help line is not 24-hour, so I will try again next week.