From SoCal:
BlueCross put me thru to NextRX (owned by BC/Anthem) who stated that I could fill a prescription: 2 month supply for 1 month copay of $30. RX came, and they charged me $60. BC defense: NextRx made a mistake, your plan docs say it's $30 per month. I called Next Rx, they said it's BC who didn't pay, NextRx not responsible. I called BC and they said NextRx erred on coverage quote, BC not responsible. Got a 3-way call going, and NextRx admits that the info in their system, provided by the owner of NextRx (BC/Anthem) says Mail order: 60 days/$30.
Filed a greivance, denied -- Talk about a bait and switch! I'll NEVER use NextRx again. I'm contacting Cal Insurance Board to file a request for assistance. I wonder how many people have paid the extra money? At a local pharm, you can at least turn down the Rx and not pay, but once NextRx ships, it's yours and you pay.
