Im going through the same with american digital, they told me bunch of lies about how they are able to connect my alarm to a VOIP, i told them exactly what i have. Before signing up, i asked many questions, the agent told me that it will work 100% and the service was $5.95 a month, she also told me if im not happy, the only thing im responsible for is the shipping back fee for the equipment. I was not happy at all with their service, tech could not even tell me where to locate the phone box, the he told me i have to purchase additional equipment and my monthly fee will jump to about $25 a month, afterward i decided to cancel because it was not what i was told at the beginning, i canceled my contract in less that thirty days which is their cancellation policy for a full refund, so i never had my alarm working. Finally, when i got my invoice, they have charged me for tech support $35.00 and equipment shipping $18.95 and a $99 for the equipment, i told them that i will not pay them a penny, they are filing collection on me for $171.80. Do not buy anything from this company, total scam, they pull you in with the $5.95 a month, then they hit you with other fees to make as much money as possible from you. When i called and complained, i was told someone will call me back, no one ever did. scam scam scam, be aware!
