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Annoyed and Pissed

Seal Beach, US
Registration date: Nov 12, 2013
0 helpful votes

Annoyed and Pissed’s comments

Nov 11, 2013
11:28 pm EST
Unprofessional! I will never buy anything from them ever again. I placed an order and paid via Pay Pal. The order was shipped to the wrong address. I called HD Accessory and spoke with a secretary. She said they received the package back and someone will contact me for my correct address. I insisted that I could provide her with the correct address and she stated that someone else would have to speka with me. After not hearing from anyone I called back several times but got a busy tone, answering machine and disconnections. I emailed them and still no response. Finally after two more weeks of trying, I finally spoke with an employee and she said I would have to pay a restocking fee for a refund or another shipping fee if I still wanted the items. I asked to speak with her manager and she said the manager would call me back. Four days later (after no phone call) I was partially refunded my money and they charged me a restocking fee! Unbelievable! BAD BAD SERVICE!