Hi Rory,
We have contacted the team in charge of your case and asked them to contact you. Thank you *Sky
Hi Waqar,
have you filed a PIR upon arrival at the airport? If so, could we please have the reference numbers so we can have a look and help you out? *Sky
Dear Sowmya,
Apologies for the delay in coming back to you. Can you please advise if you have received the baggage as yet? We would certainly like to investigate for you this experience, to do so please send this over to our team; socialmedia@etihad.ae once received they will contact you with an update *Gill
Dear Christieg
Thanks for coming to our page today and highlighting this experience to us. We would firstly like to apologise for the service provided and certainly look into this for you.
In order to do so, kindly send us this feedback along with your booking reference to our team; socialmedia@etihad.ae they will create a case and further investigate this for you. We hope to hear back from you to assist further *Gill
Dear Niladri,
We can get the details over to the team, firstly can you share with us the PIR number, this will look similar to DUSEY12345
We hope to hear back from you soon to share these details with our team in düsseldorf for further assistance *Gill
HI Lyn,
Thanks for coming to us today and sharing this experience, our team would be happy to further investigate this for you. We kindly ask you to send the above feedback and your booking reference relating to this flight over to us; socialmedia@etihad.ae
Once received our team will create a formal case and update you as soon as possible. We hope to hear back from you soon to help further *Gill
Dear akhil747,
We appreciate you coming to us today and highlighting this experience to us, can you please confirm you have submitted a claims form to our team? If not, kindly use this link http://www.etihad.com/en-us/before-you-fly/baggage-information/missing-baggage/
Our team will review this and provide a reference number in relation. *Gill
Dear Maria,
Thanks for coming to us today and sharing this recent experience. We would like to help and kindly ask you to review this link; http://www.etihad.com/en-us/before-you-fly/baggage-information/missing-baggage/ you can send us a claim form to our baggage claims team and they will review this for you *Gill
Dear Vineet,
Thanks for taking the time to contact us here at our forum page, we would like to firstly apologise for any upset and inconvenience caused having recently flown with us. We would certainly like to investigate this and kindly ask you to share this feedback with our team; socialmedia@etihad.ae
Our team will review this, create a case and revert back to you as soon as possible, we hope to hear back from you to assist further *Gill
Dear Pauline,
Thanks for coming to us today and highlighting this experience to us. We would certainly like to further investigate this for you. To do so, we ask you to kindly send this feedback and booking reference to our team; socialmedia@etihad.ae
Our team will review this and revert back to you as soon as possible, we hope to hear back from you to help accordingly *Gill
Dear Lauralw1,
Thanks for coming to us, we would like to help and follow up this case for you. To do so, please send us the case number or your email address, we will get this over to the officer looking after this and request an update.
We hope to hear back from you to help further *Gill
Dear Francine,
Thanks for coming to us today and sharing this recent experience. Firstly we would apologise and certainly get this over to our Guest Relations team to review. In order to do so, we'd kindly ask you to share this feedback to our team; socialmedia@etihad.ae
They will take a look at this and get back to you as soon as possible. We hope to hear back from you soon *Gill
Dear Guest,
We have checked this case number and can see our team have sent you a final letter in regards to your recent experience. With regret we are no longer able to assist here at social media as our Guest Relations team have advised accordingly. *Gill
Dear Helen,
Thanks for coming to us and sharing this experience with us, we'd firstly like to apologise for the service provided and we will need to look into this further. To do so, kindly send this feedback to our team; socialmedia@etihad.ae to review and advise accordingly. We hope to hear back from you soon to help *Gill
Dear Guest,
Thanks for getting in touch and sharing these details with us. We will certainly get this over to our team for you, they will reply back to the email provided. Our team will need some time to investigate this and will send you the case reference number in relation to this experience. *Gill
Apologies, we've noticed the booking reference is not an Etihad reference. Do you have the ticket number starting 607?
Please send this over to us as soon as possible and we will forward all feedback to our team for you. *Gill
Dear Abraham,
Thanks for coming to us and sharing this feedback. In regards to your baggage you would need to log the details with our team; baggageclaims@etihad.ae they will review this and update you accordingly
You can also share the following details of the bag only being checked in until Mumbai, they will need to review this and update you. The email address for our team is; socialmedia@etihad.ae *Gill
Hi there, we regret your miles were not credited yet on your account.
Could you send us your booking reference so we can follow up on this for you? *Sky
Hi Manoj,
Thank you for reaching out to us. Please forward your feedback to socialmedia@etihad.ae so we can create a case for you and investigate on this. Kindly attach your booking reference and full name. Thanks *Sky
Hi Rachel, That is surely something we would like to look into! Have you contacted our Guest Relations team about this? If you would like to share your feedback with them, please feel free to email socialmedia@etihad.ae with this feedback. Also attach your booking reference and full name. We will create a case for you and our Guest Relations team will investigate on this situation. Thank you *Sky
Hi Gyan
Thanks for coming to us today and sharing this recent experience. We would firstly like to apologise for any inconvenience caused to your flight today, should you wish to have us to further investigate this we would be happy to do so. Our team can review this feedback and flight details and get back to you as soon as possible.
Kindly give us permission to do so and we will get this over to our team for you. We hope to hear back to act accordingly *Gill
Dear Gyan
We have replied to your last post, we hope this has been received *Gill
Dear Ojha,
Thanks for coming to us today, we can see your case is assigned to our baggage claims team, please be assured they will revert and acknowledge this as soon as possible with an update. Thank you for your patience and understanding *Gill
Dear Purvesh,
Thanks for taking the time to contact us here at Etihad Airways, we would firstly like to thank you for highlighting this experience and would certainly like to investigate this further for you. To do so, we kindly ask you to send this feedback and your booking reference to our team; socialmedia@etihad.ae
Once received our team will review this and come back to you as soon as possible with an update.
We hope to hear back from you to assist further *Gill
Dear George,
Thanks for coming to us today and sharing this experience with us. We can see the documentation you hold is for Air Asia and they would need to take a look at this for you and further investigate this experience for you. May we ask have you spoken to them directly regarding this? Have they initiated a case for you? The booking reference provided looks to be a travel agent reference too (FM65QK) We would need an Etihad reference or ticket number starting 607 to at lease try to retrieve your booking with us. If you have this we'd be happy to take a look. We hope to hear back form you *Gill
