A tip for anyone before buying something off the internet always look at the web address on the payment page.. It should always start with "http/www." Never "www." This is a tattletale sign of a scam! Thank goodness I did research on this what seemed to be amazing break through to help train my 3 month old German Shepard become a perfectly mannered dog. The nerve of these people, taking advantage like this. You should always research things like this. Simple and takes only seconds. I googled "Nancy Richards online dog training" and it came up with RIPOFF right away!