After exhaustive phonecalls to both Wells Fargo, Empire and recieving a ticket # from Empire Customer service, I was so happy to see the REPLY to Christopher and called the number [protected] x4195, called it and received a phone call within 20 minutes. I was thriled.
I too experienced the same issues as Chris: I get the last statement expecting to see a bill for $128.45 or so and Wells fargo has billed $1034.530 interest. The closing date for the last statement was 07/15, if they did not pay off by that day, they billed interest for the year. I contact the customer service mentioned and was told "EMPIRE cannot remove the interest"- I received WELLS FARGO #'S [protected] (NON EXISTENT), #[protected] (NOT IN SERVICE) and then [protected]. The last 1800 number given to me by Empire was the initial one I called at the beginning of this vicious cycle - prior to BEGGING and CRYING to EMPIRE to help me remove the accrued interest. WELLS FARGO was ABSOLUTELY UNMOVABLE AND KEPT INSISTING ON THE FACT THAT I SIGNED A CONTRACT, I pleaded and cried to them too DEAF EARS- (im glad we backed out of a Mortgage with them and went with ABN AMRO).
What FLOORS me, pardon the pun, is the fact that earlier today I was on the phone with my architect, contractor and discussing future construction. I told this to EMPIRE- we will be needing carpeting in 2 rooms and possible flooring on 600 square feet- DEAF EARS.
I will listen to my contractor and do the flooring through him instead of EMPIRE. What a pity they value their relationship with WELLS FARGO over their customers.
