Absolutely ridiculous - I ordered a pair of shoes and was sent the wrong colour in the correct colour box. Upon ringing them they said this happened often and I should return for an exchange. I was then sent the wrong colour three times (!) before being told that the shoe wanted was now sold out. It had't been the three weeks earlier when I originally tried to purchase them. Upon complaining I was told that there was nothing that they could do.
I am thinking of asking them to refund my postage but they will most likely refuse!
