Menu
Write a review
File a complaint
ljkiii profile
Send message Copy link

ljkiii

Harrison, US
Registration date: May 04, 2009
0 helpful votes

ljkiii’s comments

Huge rip-off! This company needs to be swallowed up and improved by someone else. Period. And with their poor service, business model and lack of ethics this is just a matter of time. This DSL ISP is a fraction of the speed of the one I had before I moved, but the bill is almost twice as high! Their technical support staff is rude and unresponsive, they do not listen to their customers and often talk over whatever you are trying to tell them - they need a lesson in active listening, not to mention customer service. After it took them a month to establish service, they made promises of higher speeds "coming soon" and they constantly fail to deliver. Their local people are just as bad. After a visit to their local office to go over my bill and to complain, they proffered up all sorts of lame excuses as to why my service is so poor, one of which they cited themselves as being regulated while other companies are not. This does not include the myriad of technical excuses they (probably read from a script) threw at me and I shot down (I've been in IT for twenty years). They even suggested going to an aircard or satellite service OFFERED BY OTHER COMPANIES! What great customer service! - "If you don't like it, leave!" Unfortunately, this "regulated" but monopolistic company appears to get away with it. You even have to pay for the phone service, even if you just want DSL - you can't get naked DSL with them, even in this day and age. I'm not even going to go into having to "rent" their modem at a ridiculous price. Perhaps I will take their advice and go with an aircard to avoid these backwards, backwoods hicks.