I don't really see what everyone is complaining about. It's a FREE program. Sure, it sucks that you save up for something and then suddenly the rules change or whatever.. but it's FREE. If you don't like the program's policies, don't use it. No one is making you. As someone who has called in to the customer service, from what I understand is the web site is not updated on site. So, for example, with the TV, while it may be out of stock on their end, it takes a while for the web site to update. Or something. Regardless, no one is making you buy Disney products or collect codes. Complaining about it isn't going to make your TV/vacation appear. It's simply not available. Move on.