I learned of this post when a Google search of my name turned it up, so I looked up both of these customers in my system and want to set the record straight:
Mr. Gugo, we do not advertise that you can print our e-book. This is nowhere on our website. Instead, we ship the actual hard copy of the book to you, and our tracking indicates that you received it. Therefore your complaint is false and libelous.
Daemon, if you received a letter from us, here is why: You signed up to buy our product on a 30 day free trial. We tried to charge your card 30 days later, and it was declined 3 times. We sent you 3 emails requesting that you either update your credit card, or return the product. You ignored those emails. So we mailed you a final notice letter explaining that you need to either pay, or you will be sent to our collection agency. I do not know what kind of morals you were brought up with, but for normal people, if you order and accept delivery of a product and then refuse to pay for it, you are a thief.
I wanted to post here because these 2 people out of over 30, 000 very happy customers are the exceptions to the rule. There will always be dishonest customers who complain no matter what, and unfortunately our target market is salespeople, and there are a LOT of dishonest and unethical salespeople in the world who are out to take advantage of others and harm them in the process. These people are two examples of that.
Thank you,
Heather Wilson
