I used to use Herbal Essences religiously - it being one of only a few products I actually got on with. The new packaging looks great, however it's really not very user friendly, its hard to get the conditioner out and as for the actual product - my scalp has been so sore and flakey, my hair looking greasy and lank :o( I put it down to a change in the weather and the fact that I'd not dyed my hair for a while but it was getting worse so I stopped using Herbal Essences. I tried some other brand I found in my local supermarket, very suspicious as I have so many problems with senstive skin but guess what - my hair is back to it's usual ultra shiny self and my scalp is no longer sore and it's definitely not flakey anymore. Bring back the old herbal essences - get rid of that new crap!