I'm actually shocked by the experiences of this post. I at one time became a authorized installer of Wild Blue and thus a Dealer. My problem wasn't getting the equipment to work, however it was getting equipment (the dish and router). I did however receive one set and installed it successfully. I check periodically with my customer and they have never had any issues. Obviously, if it is 'heavily cloudy', such as in a sever thunderstorm or winter snow storm, connectivity suffers. I'm curious how many of these installs have been done correctly. I find that the installers are typically those having experience setting up TV dishes. That does not qualify them alone.
Wild Blue has very strict specifications to follow for installation.
I have 13 years experience in Computer Support and thought it would be 'fun' to get the experience installing this technology. I now work for myself with my own company.
I'm looking to get back in with Wild Blue despite your experiences. (Although it has made me think twice.) I would suggest, if you are really serious about getting this to work, go back to Wild Blue and have them send someone directly from Wild Blue back out to get it installed correctly and demand them to 'restart' your contract. Have them deduct everything you've paid thus far on the last period and apply it to the next contract. For one, they would be interested in 'signing' a new contract, you should get qualified persons directly from WIld Blue. "Don't" accept anything but perhaps an installation instructor from Wild Blue.
Another thing you will need to acknowledge; make sure your computer is working properly. I mean it! If you have the ability, buy a new computer! Vista has issues, why not problems with Vista and Wild Blue? Additionally, if it were me, and I don't look to spend anymore money on a new computer, trust me, back up your files, and re-install your operating system.
Don't use the system restore programs built into your computer. These may install copies of Norton or McAfee together. Don't use SpySweeper. If you have someone work on your computer, do so with someone that does not use Norton! It is the number one reason I have as much buisness as I do. Norton does not protect your computer and further causes issues connecting to things like WIld Blue. I'd suggest using Trend Micro. If you've had Norton, remove it using Symantec's tool downloadable online.
I hope this helps, if you need to e-mail me, please do so, I'd be happy to give you a few more of my 2 cents.
