I purchased an extended warranty for my Volvo XC90 On Jan 2007, I had some issues with the car and whenever I bring it to my local Volvo Dealer, the warranty work ends up being delayed and not fully covered for one reason or the other.
I visited the shop about three times between 2007 and 2008; I had to arrange for alternative transportation every time I needed repair work done. This warranty company takes 24 to 48 to inform the dealer of part / work they will cover.
During my last trip in winter of 2009, the service department agent told me directly and I quote: "we deal with all kind of warranty companies out there, yours is the WORST one, They are very hard to deal with"
I finally had enough, the repairs started to cost me money, because the Royal [There is nothing royal about them] refuse to pay for most of the work and I was always digging for my wallet to pay for work done and alternative transportation.
But wait, it gets better! I had a 4 year term or 100K miles, I got sick of the whole thing that I bought a new sedan and wanted to cancel the warranty to get the unused portion or 2 years premium refunded as I was promised by the car dealer during my purchase. Not so Fast!
I called Royal Admin and they asked me to put it in writing, which I did that same day just to get a letter in the mail telling me that I was out of luck!
When I inquired they told me that their secret calculator showed that they do not owe me anything because they paid for claims on my account and that the balance paid exceeds certain magical benchmarks and referred me to their policy.
Well, that was not nice and was not fair! I paid for 4 years, I used 2 year and any five year old will agree that they owe me the difference. I filed a complaint with the A/G and the BBB and got their response in form of copy of policy that was 5 pages long that I never saw! The dealer had me sign the last page when I was picking up my car in a hurry thinking that it was a policy confirmation. I was not giving the run down but I remembered clearly that when I asked about termination, the dealer was adamant that it was eligible for retro credit: "you only pay for the portion used" That was the answer I received.
This is deceptive, unethical, highway robbery! Buyer be aware!
I have been using DHL for over 5 years, I have to admit that their non US service is great, once packages leave the US they get delivered on time. I recently discovered a billing error where DHL surcharged me over $1000.00 to ship a large package to Saudi Arabia. Luckily I had my DHL quote and package information recorded. I created a billing dispute and DHL refused to correct the issue, I started the process back in February and I realize that I was dealing with complete idiots! They refused to recognize that their were billing me for package dimensions that exceeded manufacturer packaging specs, it is almost if the package grew within DHL sort system. After multiple emails and certified letters, DHL continues to call me on weekly basis looking for payment and I have to tell them every time that the invoice is not over due, it is in dispute, all I asked them to do is correct their mistake. But hold on, it is a mistake or an opportunity to enhance revenue?
In talking with other EX DHL customers, I realized that DHL has a long history of padding the invoices. So buyer be aware, audit your invoices and do not give them your credit card.
Open Letter to Verizon Wireless:
A business is not judged by their fancy website, catch slogans or how many times they sponsor a football game; it is rather judged by their action and their leadership moral compass. I regret to say that Verizon Wireless has failed to meet my expectations and those of millions of Americans based on what I have reviewed online, they were trusted to deliver a service and bill me a fair price that I agreed to but they managed to squeeze every dollar and every red cents out me through the use of hidden fees and bait and switch tactics.
This incident is clearly a result of their ongoing effort to fleece America and sponsor their private jets and reward the lavish lifestyle of their senior executives, the amount in dispute here is the invoicing of text messages that I paid for in July and August Statements. The text messages supposed to be included in the monthly allowance I paid for. Instead Verizon wireless decided to bill be the full per text rate for this service claiming that I opted out of this feature. No consumer, in their right mind would do such thing, why would I opt to pay more for text messages that I have already paid for?
Assuming that I turned off the text features in July 2013, I did turn the text messaging feature back on the following month, so what happened to the August allowance then? Why I am still paying per text message rate?
What if their Verizon Website was so intimidating that a consumer made a mistake of clicking the wrong option, would Verizon make the correction? They have the moral obligation of being fair and doing what is right for their customers, don’t they?
Verizon claims that I deliberately turned off the allowance of the text features and that is not true, Verizon is simply trying to optimize their revenue and bill me the maximum allowed for the service, which is deceiving and morally wrong. I have called their customer service line after a long wait time and multiple options of press this and press that, the representative was rude and moved quickly to hide behind their endless firewall of fine prints and policies. I am glad to see that I am not the only victim of their billing misrepresentations and their deceiving tactics; the web is buzzing with negative reviews and screams for help.
My disappointment with Verizon Wireless stems from a variety of service issues but mainly for their aggressive efforts to extort more money from me every month. I closed my account in August and decided to move to another provider that bills me half of Verizon Rates for unlimited text and voice calls. I decided to end my relationship with Verizon Wireless prematurely to put an end to their greed, I am willing to pay the $80 early termination fee and offered to pay for an additional month of service to gain my text messaging allowance back but Verizon decided that they are better off with billing their per text message rate. They refused to cooperate and drew a line on the sand that Verizon Wireless has the right to bill me for these text messages because they can and their policies are the judge and jury.
Regards,
Verizon Wireless Victim
