I've had a similar response recently from their tech support. There IS a way to "get to the top" with a complaint. BTW, their U.S. customer service is in North Carolina). You can WRITE to them (keep it short/succinct-verbosity loses). I'm writing two letters. One is to: Mr. Yves Guillemot, Chairman/CEO, Ubisoft, 28 Rue Armand Carrel 93108 Montreuil-sous-Bois, Cedex, France. The other is to: General Manager, Ubisoft Support, 3200 Gateway Centre Blvd, Suite 100, Morrisville, NC 27560.
There is a way to "get to the top" with a complaint about Ubisoft tech support. You can write to them (keep it short/succinct-verbosity loses). Send two letters - one to: Mr. Yves Guillemot, Chairman/CEO, Ubisoft, 28 Rue Armand Carrel 93108 Montreuil-sous-Bois, Cedex, France. Send the other to: General Manager, Ubisoft Support, 3200 Gateway Centre Blvd, Suite 100, Morrisville, NC 27560.
The Bankers Life & Casualty Company's Better Business Bureau Accreditation has been REVOKED, effective Sep 2008. See: http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=33000697
