You cheaped out by having paper tickets sent thru US Mail?
When you send in your medical documentation, they then forward it to the airline. It is up to the airline as to whether or not you will be refunded.
People call about their flights all the time, to see if the airline did a schedule change. To ask about how much it would cost to change the dates and times, etc. And, they advise that the call MAY be recorded for training purposes. They never said they recorded every call.
So, you put your email in wrong. Then you called Orbitz and gave them the correct email. OF course, it's not under that, since you entered the wrong address. How is that Orbitz fault? They can't have a person go to each booker's home, stand behind them, and smack them in the head when they do something stupid.
Their price assurance clearly says that both flights must be booked on Orbitz website. So, how do you now complain that the rules don't apply to you?
They have a traveler information page in the booking path, with a link about the rules and the restrictions of the particular ticket you are purchasing. So, if you don't read it, how is it Orbitz fault?
Now, if a 3rd party called in, and claimed to be you, then cancelled your flights without your permission, you'd have been the first to scream, , , , "Where is the security?" You should be happy they protect your privacy, and check you My Account tab on the website to find out what zip code YOU put on the account, instead of blaming everyone else!
You weren't sold a 'bogus' flight. At the time the flight was booked, Aloha Airlines was still flying. Orbitz sends out emails when the airline notifies them that one of your flights is affected by cancellation, time changes, delays, etc. It's up to you to check your email. You act as your own travel agent on travel websites. So, of course you should do your own legwork, or fire yourself and pay a real travel agent.
So, you say the rules on the ticket you purchased were 'hiding' in all cap letters under the fare rules link? Why didn't you look first?
So, the airline relayed thru their GDS system to Orbitz that they were running late, and that was relayed to you. Then, the airline decides they are going to leave a little quicker at the airport, just, 30 minutes late, but doesn't notify Orbitz, so Orbitz cannot notify you. So, this is Orbitz fault? All airlines tell you to be there a certain amount of time before you SCHEDULED DEPARTURE TIME. You decided that if they were running late, so could you?
There is a place, called My Trips, to check to see if your booking went thru. With all the email spam guards in place now, sometimes you don't get emails even though they were sent. Also, any adult with a credit card knows about soft charges, etc. It's also knows that it can take several days after the pending authorization falls off for the airline to hard charge for the flight. Why didn't you call them to see if the booking went through?
