ME TOO! I sent them 2 letters, and it said on the letter they sent us in the beginning that if at any time you feel unsatisfied with the service you could cancel by writing them a letter. And they too keep hanging up on me when I ask to cancel. I think I'm about to take it to court because the main reason i was canceling it was:
1) I didn't use the shopping spree because i lost that paper
2) They overcharged me 3 times, and they signed me up for other services i had not authorized, and i had to call my bank and get a regulation e-form for that, my bank called it fraud... i got my money back which was the good part.
3) i had to cancel my credit card because they kept taking money out of it when they shouldn't have
UGH! i also told them to stop harassing me with the bills or i would have my lawyer call them, so since you guys are in the same boat with me, I'll let you know what happens.
I have the same problem as all of you. They kept charging me on my card numerous times and they signed me up for other services that I didn't authorize. I would call them and they would put me on hold and never come to the phone and they are definately not going to take NO for an answer. So when I read their paper, the one they send when you first get the service, I read that if at any time you feel unsatisfied with the service you could write them a letter, and with no questions asked they would cancel the service, and they didn't they keep billing me. (I didn't even use the 1000 dollar shopping spree)
So right now I'm thinking of writing a complaint, I have all the letters, and the faxes I sent them, and I have the regulation e-form from my bank... I have everything, so they can't deny that I didn't send them any letter or didn't get charged from them on things I didn't authorize.
I called the Office of Consumer Protection in Montana and they are going to send me a Complaint Form, so I can't wait because these people are idiots and should be penalized, I should sue them for everything they are worth, they made me cancel my credit card, and were fraudeulently charging me. I'm so sick of them harrassing me with bills... I'm just done with them! I am not paying them a cent if anything they should pay me for dealing with their inconsistency and lies!
DON'T EVER ACCEPT THEIR OFFERS and if they keep trying to convince you CLOSE THE PHONE its not WORTH IT!
