I have had monitronics for about a year now and LOVE them. I am not sure what all these issues you are having are. I moved into a house that had an alarm so I called Monitronics. Within a matter of days I had a rep on site to do a survey to inspect to make sure everything was working. I asked if they could put a few extra sensors on for me and they did at no charge to me. I signed up for the monthly service with a 3 year contract and have been just happy. I did have one wireless sensor fail and I called customer support up and they sent a tech out the next day. He told me the sensor I had issues with was actually a sensor they have lots of problems with. He changed it with a new type of sensor and it has worked perfectly. My experience with Monitronics has been very good. We have set the alarm off an accident many times and within a minute our phone is ringing. Very satisfied.
