Our family got scammed by them at the Bavaro Princess, Punta Cana, Dominician Replublic. However, my bother in law was smart enough to use his discover card (which has a better than average response to their customers complaints)...and they are investigating this company and have completely reimbursed his card. He tried repeated to contact the company and manager involved down there...but got no response. But today, when they realized they are not getting paid...they actually contacted us here in the states. Too late...so sorry...but our family has gone out of our way to contact every travel agency we saw at this resort to make them aware of the scam. Our problem was this resort is shoddy...they put you in substandard rooms, with filth, mold, broken furniture, leaking bathroom facilities, ripped curtains, exposed wires, and vents falling off of the walls. When you complain...you are directed to a luxurious pavillion on the resort...where you get the pleasure to meet the respresentatives of Royal Holiday Club for membership. They immediately put you in a room on the resort that has a modicum of what you paid for...and they take the money out of your pocket in the form of your credit card. We realized what con artists these people are...and have contacted the BBB, our travel agency (which is where we picked this resort from their brochures) to make all aware of how widespread this problems is. We spoke to over a dozen American and Canadian tourists, while at this same resort, who were treated the same way...so it is a common practice for them to scam us. I would like for all the resorts who allow Royal Holiday Club on their premises to be involved in this class action suit...as it is apparent they are getting a kick back as well.
sincerely,
irene Shepard
irenes713@aol.com
Milford, New Hampshire
