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Shanda

Registration date: May 30, 2013
0 helpful votes

Shanda’s comments

I purchased an elliptical machine from ICON and right from the door I experienced problems. They sent me the wrong model which was cheaper the one I ordered. They took forever to adjust my account and when I received my first statement, yes - I was hit with a payment of $44 which was due every month. I was also on a deferred plan and couldn't understand why I was being charged this. Then to make matters worse, they charge the annual fee of $39 and unless you close the account with them, they will continue to charge you. This is listed nowhere on their website nor does anyone tell you about this when you open your account. I mailed a letter today requesting them to close my account and let me know when this has been completed. Just know that this company definitely have deceptive practices.