We received our bike on 7/14/20. At first, we could do our workouts but the bike needed to be rebooted a couple times with each workout because the screen would freeze. Within a few weeks on 8/5/20 the bike would not even start a workout. We contacted Nordictrack a few days later and they said a tech would be in contact. They did email us but they were waiting on a part, and they weren't coming out until the part was delivered. We contacted NordicTrack again and they stated that the part has been ordered, which they didn't indicate in the first call, but there was no ETA on the delivery of the part. It is 9/14/20 and we are still waiting.
I ordered a Nordic Track product by phone from the company (known as Icon Health and Fitness). I asked for their 4-month same as cash finance offer.
Upon receiving the first account statement, I noted a $39 "Annual Fee" on the statement.
I first called the account processing company (HC Procesing Center of Lowell, AR) and spoke to Mario. I explained that an annual fee was never disclosed to me when I made the offer and therefore should not be charged. He indicated that if I paid in full by the statement due date and closed the account, the $39 fee would be dropped upon receipt of payment. I said close the account now, and ended the converstation.
I then called Icon sales and asked to talk with a sales supervisor. I was connected to "Sid". I explanined the situation. He said that the charge would have been disclosed at the time of the order. I said I may have been read a disclosure, but was not quoted an Annual Fee of any amount. It would not be logical for me to want a "xx days same-as-cash" offer if there was some kind of charge, such as an annual fee. He said it would have been disclosed as "a 21% apr". I responded that any APR percent quoted would make no difference to me, as I anticipated paying NO interest, so who cares what the APR is.
I indicated that I feel this practice is deceptive since they advertise "no interest" then charge you what they themselves admit is interest.
Sid said he would credit my account for $39.
I suppose if this happens to you, then you can call and request the refund as I did. However, do you want to go thru the hassle? On a higher level, do you want to deal with a company that practices this kind of deception in the first place?