I absolutely hate Monitronics.
We were referred to them by a friend so we gave them a chance based off of goodwill with our friend.
We had to sign a 4 yes, 4 year contract which I was against but my wife really wanted a system since she's home 24/7 with the kids.
The relationship with them started off bad from the beginning. The installer used one of my toddlers chairs to stand on to install the motion sensor. When I told him not to stand on it because it would break, he said, "Well, it didn't break last time". I was floored. I ended up telling him that it was my house, and those chairs were for my kids, and NOT to use it. I guess he was to lazy to go to the truck and get the ladder.
Shortly after the guy left, our home phone stopped working and the keypad was going crazy. I called them to open up a ticket and all he said was to restart the system (unplug it and then plug it back in) and it would fix itself. We ended up having a telcom guy come out to the house to fix our phone.
We initially signed up for Auto Bill Pay and everything went smoothly.
Then after about 8 months, they call me stating that I owe them for 3 months and they have NO record of me ever having auto bill pay.
Now, they keep calling and harassing me but I got a letter in the mail the other day stating I only owe for current month but the caller states that I owe for 4 months past due.
The keypad constantly kills our home phone and we've had numerous false alarms. When they call to verify, the password that we've reset at least 4 or 5 times never seems to work and then the Sheriff department ends up coming out.
I hate this company, their service sucks, and the only way to get out is to pay $1,000 +/- to "buy out" the contract.
This is crazy. how can a company provide terrible service, yet still hold us responsible for upholding OUR end of the contract when they fail to?
