I placed an order with Newport News for the first time and this will be my last.
When I placed the order, the online ad indicated that I would expect the delivery in 3-5 working days. It's been at least that long. I did not receive notification that the order had shipped and what was shipped. Because they didn't provide enough information, I was not able to track the items so had to call the 800 number. I've been on hold for over an hour. Newport News indicated that they have customer service reps on call until midnight EST. WHATever. I'll keep my eyes open for eroneous charges to my credit card. Thanks for the head's up.
I agree with the complaints on this board. If any of you feel that charges/fees were made against your account were made because of Webster Bank's wrong doing and if you can prove you have done your due diligence (like comparing your own register with what you see online) and if you STILL see erroneous charges being made to your account - send a letter to the Attorney General Blumenthal/Consumer Protection. Another poster indicated she was going to write to the CEO - don't waste your time. He's going to protect Webster.
Aside from the bank managers not knowing their own procedures and/or business practices, whacking us with overdraft fees when there isn't a negative balance, unlinking savings and checking without authorization - you think the CEO CARES? Start making a little noise with Attorney General Blumenthal - he'd have a field day with this place.
As for me, I'm moving on - I have very little faith in this place.
