I had the same problems. The internet is super slow, when it works. The e-mail does not work. E-mails I send do not go anywhere and e-mails I am supposed to get I never receive. Most of all I complained several times since the first day of service and they have done nothing. And now I have to pay for one year of a service I do not use, not to mention the cost of installing the satellite which came to almost $300 upfront. I really would like to find a way to get my money back. Does anyone have any ideas on how to do that? It is just really frustrating that we have no recourse for businesses like this one.