I have a 13 year old system and the alarm will not arm. So I called Monitronics and they said they would give me a new system if I signed a three year contract I said OK. Well the technician came out and said Im here to do a survey because they never send us correct work tickets. He immediately said yes it's wrong, they have you down here for one keypad. He then was very nice and said you need to call them and get them to work out a new ticket. I called them and they said it only includes one keypad - I said who installs one keypad when there's two in the home? So the phone rep said I need to speak to a manager! He came back on and said we will give you another keypad if we can raise your monitoring rate three dollars a month. I said your insulting my intelligence, that covers the cost you just quoted me for the additional keypad.
I said cancel my contract your not getting a dime out of me and Im going somewhere else.
