I'm having the same problems the suretouch long distance was taken care of. but I still have the UMG charges. I have 2 numbers888-673-1306 I also have the direct line [protected] ask for Dwight or Joann the owners. The name of the telemarketing company is Direct Connections 11660 Alpharetta Hwy Suite 650 Roswell GA. I hope this helps anyone out.