I disagree with what the technician was telling the customer, the reason the system was skipping the two cycles was not the control panel but a tiny microswitch behind the control panel. You have to watch technicians as they work for commission and most don't know what they are talking about, I on the other hand am a veteran Rainsoft Technician that knows what he is talking about. It is a scam, they tell you at the beginning that it comes with a lifetime warranty, but what they don't tell you is that the warranty only covers certain parts that hardly ever go bad and the others are pro rated for 5 years and you pay 10% 1st year 20% 2nd year and soforth until the 5th year which is @ 50% of the replacement parts, you really have to watch out for yourself, keep focused on what they are telling you and keep notes that is what could help you in the end any questions shot away!
