The numerous letters on the internet regarding Monitronics Alarm Co. are all very similar, as is my experience with this company. That many people from different parts of the country who do not even know one another cannot all be making these experiences up. Mine was a nightmare as well. The alarm at our store starting going off "every" night between 9PM and 1:30AM. We would have to get up in the middle of the night, get dressed, drive to the store to turn the alarm off, only to find everything inside and outside secure. We reported
this to Monitronics who never sent a technician out but said from looking at things from their end electronically (with them being out of state), everything was okay and to call the phone company as it must be something with the phone line. The phone company could not find anything wrong and
said it was the alarm company. In the meantime, I ended up in the hospital for 8 days with a spinal cord injury and could not walk at all for months. The problem with the alarm going off nightly continued and my wife would have to go to the store late at night by herself to turn the alarm off. We called and sent a letter of cancellation due to Monitronics failing to keep their part of the contract as far as service. They continued billing and the scenario follows much similar to the other letters posted on the websites. This company is the most disreputable company I have had to deal with in 30 years of business. You would think the people working there would be embarrassed by hearing the same complaints over and over!
