Today morning my mother had a flight from Hamburg to London with Lufthansa airline (flight number LH 4790) and from London to Chicago with Virgin Atlantic airline. Since she is quiet old and also she came to Germany to visit me (his son) and doesn't know Germany, I went with her to the airport. Unfortunately at the check-in place in the airport, I met a very impolite Lufthansa personnel, I have never seen before. I think her name was something like "Akkari" and I think she was Indian. I used to travel to and from several airports and several agencies but I've never seen such an impolite, helpless and offensive behavior from any staff.
When we showed her my mother's ticket, she told us offensively that I can not issue your mother boarding card because the return ticket from USA to London is four days after her visa's expiration date (still I don't know if it is part of her responsibilities or not!). However, I and my mother told her that the USA regulation for the duration of staying doesn't related to the expiration date of the VISA and provide her with the piece of paper with the logo of USA government that was sent by the USA embassy in Berlin to us which said that upon her arrival to the United States, the passenger should go to the immigration office and register her arrival and THEY will determine the duration of staying. Afterwards, the Lufthansa staff, told me I will show you the regulation. Then she showed the screen of her computer which said some regulations for entering USA and none of them leads to her conclusion and I told her that I can not conclude from any of them your statement. Then she told us, I should speak with the Lufthansa manager in the Airport because I can not make risk to issue you the boarding card! Then she went and came back after a while, and said that the document you are providing from USA embassy is from your travel agency and you are lying and my manager didn't know and I will try to ask the police officer. Then she made a phone call and after her call, she told us in a very impolite way that I will issue you the boarding card but in London you know and your Virgin Atlantic!
After that my mother was very upset and angry. I really don't why she did that kind of bad and impolite behavior to us. I heard some complaints about Lufthansa but I never imagined such a bad behavior with their customers.
