Dear Johnathan,
The first order you are referring to was never charged. This is due to incorrect bank information (Invalid account) that you have provided us with. We have tried to contact you on several ocassions and since we failed to do so, the following order that you made was placed on hold until communication could be established.
Unfortunately, you have chosen to communicate with us via this site.
Since we were now able to charge your account for the second order, it is under "Packaging" status and ready to be delivered.
I trust that once you receive your goods, you will delete this comment.
Saar Levin
Program Manager
Saar@dutyfreedepot.com
Dear Tony,
Please send an e-mail directly to saar@dutyfreedepot.com with your order number.
I, on behalf of DutyFreeDepot, will do all within my powers to assist and accomodate you on all issues. I do hope that after this matter is sorted, you will return and change your posting.
Thank you.
Saar Levin
Program Manager
Dear Osmo,
Not only can I guarantee that you won't lose your money when purchasing Duty Free items at our online store, I can commit that you will receive the best price offers for genuine and authentic Duty Free products. Please contact me at saar@dutyfreedepot.com and I will do all within my powers to assist you.
Thank you.
Saar Levin
Program Manager
A full refund was issued after the customer threatened with a charge back.
Merchandise was sent. Tracking no. RY900023476IL.
Saar Levin
Program Manager
