I totally agree -- we bought a sofa, chair and ottoman, and a recliner -- the chair was so bad that it was finally replaced after almost a year of back and forth complaints -- my salesperson was good, but the store manager never returned my calls, and had promised to come out to the house, and never did. I had to write to the CEO to get any service at all -- they replaced the chair, and the new (more expensive one) came in with the exact same type of cushion as the old one. You sink to the bottom immediately, and it doesn't even bounce back! We're still waiting for a new, firmer cushion. The sofa cushions were replaced, and are still not ok - we were told that we had to fluff, rotate and massage them so they would look good!
Buying from Thomasville was an expensive, terrible mistake. We're in our 60's, and have bought many sets of furniture over the years, at many price points -- this is the WORST furniture I have ever owned.
