What the ungrateful complainer failed to come back and tell you was that I put my job on the line to get her a refund of the difference between what she paid and the price she saw on line. I called her within 36 hours of the sale asking her to come back in to the store to credit it back to her card. She never even as much as said "Thank You" for my help in the situation. The situation is not as she portrayed it. The facts are that the rug manufacture flooded the market with these rugs on the 20th anniversary of the designers death. My company had bought the rugs before that had happened and took a loss on these rugs that she bought. I still have my job for now, but the relationship is strained. The other most important factor is that she signed an agreement fully knowing that all sales were final, no returns, no exchanges, for any reason. This is a "Going Out of Business Sale", not business as usual. The only pressure she was under was the pressure she created for herself. The facts were that these were the last two rugs that I had of this design. Every one should do there homework before buying anything. I pulled the rest of my stock by that designer, off the floor, so as to avoid any more conflicts. If anyone is in the market for "Quality" rugs, I challenge them to find them at a lower price. With all due respect, Rug Dept. Manager, MODA Furniture, 43 W 23rd St., NY, NY 10010
