I purchased a mattress set from Moda on 11/16/2006 in Queens Branch.
I made a payment of $500 by credit card on 11/16/2006, but Moda called us saying mistakenly credit us $500, and asked us for credit card # then charged us again for $1000 on 12/12/06. ( *which we will confirm with the credit card company soon to see if you really mistakenly give us credit $500 on 11/16/2006; and you are charging the right amount on 12/12/06). On 12/16/06, I made the final payment of $699 by credit card again. The delivery date should be on 12/24/06.
Moda salesman, Bob called me on 12/23/06 and told me that he forgot to put my bed in the truck and asked me if I wanted to cancel the bed. We were shocked, and we went to the store in Queens on 12/24/06 and filled out a cancellation / refund request form. We are told that the refund would soon be made after the New Year (1/1/07) within 2 to 3 weeks.
After the middle of January, we didn’t receive any feedback / result about the refund . Then, we called Moda many times since then. But we didn’t get any result . Instead, the refund manager, Maria always put us to her voice mail, but never get back to us.
We waited for almost 3 months, and finally Maria returned our calls after 3months on March 22, 2007 telling that the bed was discontinued to be sold, and that the owner of Moda would only give us the store credit .
We were very disappointed about the refund result and the inefficiency of your refund process. We turned downed the offer since we didn’t need any furniture from them after all these disappointed and upset experience. How can they made us waited for 3 months for the refund result? How can we trust your their customer service again? How can we trust that they are going to deliver any item on time again?
They don't care how we (the customer) feel, and we are not fairly and not properly treated. We are going to use the legal way to slove the problem, we are going to sue Moda and get back our money.
