I am also one of their client which was harassed by them for a month. My brother was using number [protected] when they started the series 99 I took it but was using Reliance. After paying rental for four month I thought to activate my number [protected]. then the hell broke after fifteen remainders to activate my number they didn’t have any clue. They said their was problem with the sim& they will supply me the duplicate sim. Most of their customer care executive were making lame excuses that server is down they were not able to see the records or they had passed their request to technical guys, but they are not working on the complain. After several reminders they send me the sim with the assurance that it will be activated after calling the customer care. but my number never started after several call to customer care. They didn’t have the clue what was wrong. I am really troubled to call them the bunch of unprofessional Not having the basic manners & not aware of their job. I remember most of their names, when I asked to transfer my call to senior officers they didn’t comply. After many request they did transfer my call to them but they were also inefficient I asked what was problem they didn’t know. I asked what is my complain number so that I can use them as reference if I have to call again. they were hesitant to give. at last they said your mobile number is your complain number. Third officer gave my the address of their franchise address of vashali saying that they are the person who could help me .My brother wrote email to their nodal officer, appellate officer & one to CEO desk asking them to help us & please give us written replay why nothing is done at their front. They never bother to replay our I mails .When we tried their phones it was directed to other person who never picked it. After failing at that front i approached to their franchise Haris enterprise vashali, they said that it will be done from the customer care In front of me they called air tel officers and took some token number and said my phone will be activated with in 4 hours. two days passed still no development at airtel front. When i approached harish enterprise they gave other assurance that it will today start. At home I came to know that airtel will send other sim as the duplicate sim which was given to me was mistakenly supplied to me. Third sim arrived with the new assurance it will activated with in four hour. but again the same thing no activation of sim& cold replay the customer care & their officers. Again I was forced to approach their franchise. the lady was sorry for my troubles She again called his officers stating all my problem but she didn’t give any solution. Her call came thrice asking is my sim activated but her work felt in the deaf ears. No activation of my number.
Again i went to the franchise she asked me not to visit as she felt troubled for my in convenience. she again called her officers& said that she will update me on the phone on every development. lastly my phone started the first thing which came on my phone was 800 bill. Although their was no out standing bill on that number and when I approached the customer care they were not aware. One representative did call me I asked him why no action was taken to solve my problem He said he will go to all record and will get back to me to tell what went wrong. i am still waiting for his replay
Three sim, several calls, many emails& several visit to franchise is not assurance to get your work done by Airtel people & last sending bill without outstanding.
I am one of their client which was harassed by them for a month. My brother was using number 98... series when they started the series 99 they asked us are we interested to have99series& having all number same. I took it but was using Reliance. After paying rental for four month I thought to activate my number 99 ... then the hell broke after fifteen remainders to activate my number they didn’t have any clue. They said their was problem with the sim & they will supply me the duplicate sim. Most of their customer care executive were making lame excuses that server is down they were not able to see the records or they had passed their request to technical guys, but they are not working on the complain. After several reminders they send me the sim with the assurance that it will be activated after calling the customer care. but my number never started after several call to customer care. They didn’t have the clue what was wrong. I am really troubled to call them the bunch of unprofessional Not having the basic manners & not aware of their job. I remember most of their names, when I asked to transfer my call to senior officers they didn’t comply. After many request they did transfer my call to them but they were also inefficient I asked what was problem they didn’t know. I asked what is my complain number so that I can use them as reference if I have to call again. they were hesitant to give. at last they said your mobile number is your complain number. Third officer gave my the address of their franchise address of vashali saying that they are the person who could help me .My brother wrote email to their nodal officer, appellate officer & one to CEO desk asking them to help us & please give us written replay why nothing is done at their front. They never bother to replay our I mails .When we tried their phones it was directed to other person who never picked it. After failing at that front i approached to their franchise Haris enterprise vashali, they said that it will be done from the customer care In front of me they called air tel officers and took some token number and said my phone will be activated with in 4 hours. two days passed still no development at airtel front. When i approached harish enterprise they gave other assurance that it will today start. At home I came to know that airtel will send other sim as the duplicate sim which was given to me was mistakenly supplied to me. Third sim arrived with the new assurance it will activated with in four hour. but again the same thing no activation of sim& cold replay the customer care & their officers. Again I was forced to approach their franchise. the lady was sorry for my troubles She again called his officers stating all my problem but she didn’t give any solution. Her call came thrice asking is my sim activated but her work felt in the deaf ears. No activation of my number.
Again i went to the franchise she asked me not to visit as she felt troubled for my in convenience. she again called her officers& said that she will update me on the phone on every development. lastly my phone started the first thing which came on my phone was 800 bill. Although their was no out standing bill on that number and when I approached the customer care they were not aware. One representative did call me I asked him why no action was taken to solve my problem He said he will go to all record and will get back to me to tell what went wrong. I am still waiting for his reply.
Three sim, several calls, many emails& several visit to franchise is not assurance to get your work done by Airtel people & last they will send bill without outstanding.
